A complete system for hotels and resorts, travel companies, and Hajj, Umrah, and visa services: it answers enquiries on WhatsApp, Instagram, and your website in your customer's own language, presents packages and rooms with prices and details, books and collects payment, follows up on documents and instalments, and stays in touch before, during, and after the trip.
Your pain
A guest asks about availability and rates on WhatsApp or Instagram, and when the reply is slow they book through an OTA — and you pay commission on a booking that could have come to you directly.
What changes
Instant replies with available rooms, rates, and photos, plus booking and payment inside the conversation. And during the stay, guest requests are handled at midnight without waking anyone.
See what changes in your dayYour pain
"How much is the package and what’s included?" gets asked twenty times a day by twenty people, and your staff repeat the same answer. Meanwhile the customer is comparing five companies — and whoever replies first wins.
What changes
The agent presents available packages with details, prices, and departure dates, captures the customer’s details, and books — with every enquiry in one place for you to see.
See what changes in your dayYour pain
A whole season compressed into weeks. Groups, missing documents, late instalments — and staff chasing people on WhatsApp one by one for a passport or a vaccination certificate.
What changes
The agent explains packages and visa requirements, collects documents and chases what’s missing, sends instalment reminders, and delivers pre-departure instructions to the entire group at once — all logged in each traveller’s record.
See what changes in your dayAsking about destinations, packages, and prices, and getting an instant answer at any hour
Sees what is available, chooses, and pays without leaving the chat
Documents, visas, instalments, and departure instructions, followed up automatically
Requests, services, and questions, in any language at any hour
Feedback, an offer for the next trip, and a campaign when the season opens
The two most asked questions in travel: "how much?" and "is it available?". The agent answers both from a single source you keep updated — at any hour and in the customer’s language.
Instead of sending a PDF and leaving it there, the agent sends the right packages or rooms — with photos, price, duration, and what is and is not included.
The customer chooses, confirms, and pays in the same conversation — instead of going to an OTA and leaving you with the commission.
Passport, visa, vaccination certificate, mahram details — the agent asks for them, receives them, and chases what is missing until the file is complete.
Booked with a deposit? The agent follows up on instalments with reminders at the timing you set, and stops the moment they pay.
Airport time, baggage allowance, group leader number, required paperwork — sent to the whole group at once, with replies landing in the same inbox.
A short review request, an offer for the next trip based on where they went, and a campaign the moment a new season opens.
from your ad, WhatsApp, Instagram, or your website.
the right packages or rooms with details and prices.
linked to the customer and their group.
documents, instalments, instructions, and feedback.
Objects and stages in your own language: traveller, package or room, booking, document, instalment, group — built from describing your business in plain Arabic and filled from conversations. Already running a booking system? We connect to it through an API.
Every traveller with their details, bookings, language, past trips, and every touchpoint.
Your packages and rooms with prices, duration, inclusions, and departure dates.
Passports, visas, certificates, and instalment dates — with follow-up running on them automatically.
A group per trip or batch — travellers, group leader, and instructions sent to everyone at once.
And campaigns are part of the same system: segments are built from the record data itself — people who travelled with you before, people who enquired but never booked, and everyone in a specific trip group.
Connects to your booking or property management system through an API — built per company.
Payment gateways through APIs — for payment links, deposits, and instalments.
Google Calendar · Calendly · Cal.com — for appointments, viewings, and group meetings.
Leads from your ads land in the same inbox and the same records.
Real words from customers in real estate, healthcare, and fitness.
“I spoke to many companies of different nationalities… the only one I felt truly understood me was Eng. Tarek. Personally, I'm proud that work at this level exists in Egypt — it meant I didn't have to contract an English or Indian company in the same field.”
“The platform is easy to use, helped us improve our conversion rate, and delivers strong performance — especially for the medical field. The team is very professional, and their customer support is outstanding and always responsive. Highly recommended.”
“Dovera allowed us to save 10+ hours a week through their AI agent and booking system.”
Book a demo and we'll show you, on your real packages or rooms, how the agent replies, presents, and books.
Everything you need to know about Dovera — and if you have another question, our team is here.
Dovera isn't just a WhatsApp bot — it's a full platform that unifies all your channels (WhatsApp, Instagram, Messenger, Telegram, TikTok, and web chat — with email and voice coming soon) in one inbox, with DO agents, a routing engine, a self-writing CRM, analytics, and campaigns — running support, sales, and marketing from one place.
At setup you pick your industry, or simply describe your business in words, and AI builds the pipeline, stages, fields, and objects that fit your sector (real estate: unit/project/viewing · medical: patient/case/appointment · commerce: order/cart/return). All of it fills automatically from your conversations.
AI reads the conversation and extracts meaning (intent, dialect, priority), but it doesn't assign the conversation to a person directly. A deterministic routing engine makes the assignment by skill, capacity, and SLA — giving accuracy, fairness, and full auditability.
Yes. Dovera is built for the Arab market — it replies in your customer's own language and dialect. Not translation — real understanding of how your customer actually writes.
Our connection is official and Meta-backed (a verified tech provider), and you can keep your existing WhatsApp Business number working alongside Dovera (Coexistence). On top of that, Zero-Ban™ adds protection layers that minimize the risk of WhatsApp and Meta page bans.
Yes. The AI captures the customer's name, contact details, and interests during the conversation and automatically pushes them into the CRM and WhatsApp campaign segments. Lead data, conversation summaries, and purchase-intent scores sync in real time, so your team always has an up-to-date view of the pipeline without manual entry.
Not at all! The platform is designed with a No-Code system. You can connect your channels and activate smart replies in minutes through an easy and simple interface that requires no technical expertise. If you need advanced workflows or custom integrations, an open API is available, but regular setup needs no engineering support.
Your data is entirely yours. We have granular role-based permissions (RBAC) so each employee sees only what's relevant, and you can export your data anytime, with no lock-in.
Usually under a week — no code, with an Arabic-speaking support team that helps you connect, build your first agent, and migrate your data. Book a demo and we'll walk you through it step by step.
