Question 1

How does Dovera.ai help me turn WhatsApp & social conversations into real sales?

Accepted Answer

Dovera.ai turns every WhatsApp and social message into a tracked CRM lead and helps your team close sales faster from one unified inbox. The AI agent qualifies leads, books appointments, sends quotes, and updates the CRM in real time across WhatsApp, Facebook, Instagram, and web chat — so no message is lost and every conversation is measurable.

Question 2

What's the difference between Dovera.ai and a regular chatbot or auto-reply tool?

Accepted Answer

It's not a basic autoresponder; it's an AI agent with built-in CRM and analytics that understands intent, takes real actions, and manages the full customer lifecycle. Unlike rule-based chatbots, Dovera.ai handles open-ended Arabic conversations, recognizes buying intent, and triggers workflows — like booking demos, generating invoices, or escalating to a human agent — without scripts.

Question 3

Can the AI Agent collect customer data and automatically add them to CRM and campaign lists?

Accepted Answer

Yes. The AI agent captures customer details and interests during chat and automatically pushes them into the CRM and WhatsApp campaign segments. Lead data, conversation summaries, and intent scores are synced in real time, so your team always has up-to-date pipeline visibility without manual entry.

Question 4

Is the platform safe and does it protect WhatsApp, Facebook, and Instagram pages from bans with Zero-Ban Protection™?

Accepted Answer

Dovera.ai uses a multi-layer Zero-Ban Protection™ system to minimize WhatsApp and Meta page ban risk as much as possible. The system enforces Meta-compliant rate limits, opt-in handling, and message templates, and continuously monitors account health to prevent the policy violations that cause bans.

Question 5

Do I need a technical team or developers to run the platform?

Accepted Answer

Not at all. The platform is designed with a No-Code system. You can connect your channels and activate smart replies in minutes through an easy and simple interface that requires no technical expertise. For advanced workflows or custom integrations, an open API is available, but the standard setup needs zero engineering support.

Question 6

Which Arabic dialects does the AI agent support?

Accepted Answer

Dovera.ai supports Egyptian, Gulf (Saudi, Emirati, Kuwaiti, Qatari), and Levantine Arabic dialects, as well as Modern Standard Arabic and English. The AI is trained on regional commerce conversations, so it handles slang, transliteration (Arabizi/Franco-Arabic), and code-switching between Arabic and English naturally.

Question 7

Which channels does Dovera.ai support?

Accepted Answer

Dovera.ai connects to WhatsApp Business (via the official Meta Cloud API), Facebook Messenger, Instagram Direct, and a web chat widget you can embed on any site. All channels feed into one unified inbox so your team replies from a single screen.

Question 8

Which CRMs, e-commerce platforms, and payment gateways integrate with Dovera.ai?

Accepted Answer

Dovera.ai integrates natively with Salesforce, HubSpot, Microsoft Dynamics 365, and Zoho on the CRM side; Shopify, Salla, Zid, and WooCommerce for e-commerce; and Stripe, Paymob, Fawry, Tabby, InstaPay, Mada, Visa, Mastercard, and PayPal for payments. Booking integrations include Google Calendar, Calendly, Cal.com, and Google Sheets.

Question 9

How long does onboarding take?

Accepted Answer

Most teams are live in under a week. A typical onboarding covers WhatsApp Business API verification (1–3 days), channel and CRM integration (same-day), AI agent training on your product catalog and FAQs (1–2 days), and a guided launch with our customer-success team.

Question 10

How is customer data stored, and is Dovera.ai compliant with GDPR and regional data-protection laws?

Accepted Answer

Customer data is encrypted in transit and at rest. Dovera.ai is designed to comply with GDPR, Egypt's Personal Data Protection Law (PDPL), and Saudi Arabia's PDPL. Customers can request data export and deletion at any time, and granular role-based access controls are available for team members.

Question 11

How does Dovera.ai pricing work?

Accepted Answer

Dovera.ai offers tiered plans based on conversation volume, number of channels, and team seats, plus an enterprise tier with custom SLAs and dedicated infrastructure. Contact our sales team via the demo form for a custom quote tailored to your conversation volume and use case.

Question 12

Can I migrate from another chatbot or CRM platform?

Accepted Answer

Yes. Dovera.ai supports importing existing contacts, conversation history, and CRM records via CSV or direct API. Our onboarding team helps map fields, recreate workflows, and validate data so you can migrate from Manychat, Wati, Intercom, Zendesk, or a legacy CRM with minimal disruption.

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