It receives your patients on WhatsApp, Instagram, and your website in their own dialect, books and reschedules across your branches and doctors, opens a record for every patient automatically in the CRM, and runs reminders and follow-up campaigns — all integrated with your HIS / EMR / LIS through APIs, built per facility.
The phone is busy, so the patient hangs up and calls the place after yours.
Appointments slip between branches and doctors, and no-shows leave chairs empty that nobody refilled.
And reception retypes the same patient details into more than one system, every day.
The agent reads real availability for every branch, doctor, and resource, holds the slot the moment the patient confirms, and prevents conflicts — because it books on the same calendar.
Details, history, and conversations in one file, even across channels.
24 hours and one hour ahead, with the right instructions per appointment type.
The agent reaches out with alternatives, and the slot returns to availability immediately.
Check-up reminders, post-visit follow-up, and reactivation — with approved WhatsApp templates.
HIS, EMR, and LIS through APIs, built per facility.
No one opens a screen to type. The patient messages you on WhatsApp, their record opens and fills itself from what they said, and the booking is written into it — reaching your facility’s system in the same moment.
Not when the patient arrives. The moment they write, a numbered record exists, and every later conversation joins the same file.
On the doctor and branch calendar, and on the patient record. No conflicts, no retyping.
The record and the booking are pushed to your facility system through APIs, so reception data stays in one place.
WhatsApp, Instagram, and your site, plus a calendar per branch, doctor, and resource.
Services, approved pricing, insurers, and clear limits on where it stops.
A custom API integration with your HIS, EMR, or LIS.
The patient books from the conversation, the record opens itself, and your system updates — without a single phone call.
Yes — it’s a core part of it. You can send check-up reminders on schedule, post-visit follow-up with instructions and the next appointment, and reactivation campaigns for patients who haven’t been in a while. All of it runs on approved WhatsApp templates and is built on the patient record itself — specialty, branch, last visit — so messages reach only the right people, and replies land back in the same conversation and turn into bookings.
Yes. Integration with your HIS, EMR, and LIS is built per facility through APIs, because every system is different. A booking made in the conversation is recorded in your system, and the patient record links to their number there. That’s what separates a platform wired into your operations from a WhatsApp reply tool.
Every branch, doctor, room, and resource has its own calendar, availability, and shifts. The agent reads real availability across branches and prevents double-booking, because the booking lands on the same calendar. You choose the assignment strategy: a specific doctor, round-robin, or fewest bookings.
Yes — Egyptian, Gulf, Modern Standard Arabic, and English, picked up from the first message. That isn’t cosmetic in this sector: a patient who feels they’re talking to a machine hangs up and calls instead; one who feels they’re talking to a person completes the booking.
Real words from customers in real estate, healthcare, and fitness.
“I spoke to many companies of different nationalities… the only one I felt truly understood me was Eng. Tarek. Personally, I'm proud that work at this level exists in Egypt — it meant I didn't have to contract an English or Indian company in the same field.”
“The platform is easy to use, helped us improve our conversion rate, and delivers strong performance — especially for the medical field. The team is very professional, and their customer support is outstanding and always responsive. Highly recommended.”
“Dovera allowed us to save 10+ hours a week through their AI agent and booking system.”
Book a free demo and in under 20 minutes we’ll show you how Dovera.ai takes text replies, booking, patient records, and the link to your HIS off your team.
