Traditional ticketing separates the customer from the conversation. With us, the ticket is the conversation — same context, same history, same file.
The customer gets a ticket opened in another system and has to explain their issue all over again.
The agent works across two windows — the chat and the ticket — and wastes time.
SLA is calculated on the ticket, while the customer rates the conversation — a gap opens up.
The customer never leaves the chat — the ticket opens right inside it.
Open, In Progress, Waiting, Resolved — all tied to the conversation.
Know exactly when you need to reply and when you risk breaching the agreement.
AI automatically classifies the ticket by content and routes it to the right team.
Automatic solution suggestions for the agent from the knowledge base.
First response time, resolution rate, CSAT — every metric that matters.
AI decides if a ticket is needed and classifies it automatically.
Everything in one place — conversation + ticket + context.
The agent resolves and closes — and the customer rates from the same chat.
Tickets connect the conversation to the CRM and to supervision — all in one system.
Customers don’t distinguish between a conversation and a ticket — neither do we.
Real words from customers in real estate, healthcare, and fitness.
“I spoke to many companies of different nationalities… the only one I felt truly understood me was Eng. Tarek. Personally, I'm proud that work at this level exists in Egypt — it meant I didn't have to contract an English or Indian company in the same field.”
“The platform is easy to use, helped us improve our conversion rate, and delivers strong performance — especially for the medical field. The team is very professional, and their customer support is outstanding and always responsive. Highly recommended.”
“Dovera allowed us to save 10+ hours a week through their AI agent and booking system.”
Book a demo and we'll show you exactly how Dovera replies, books, and opens customer profiles 24/7.
