Not everything is a campaign you send by hand. Some follow-ups repeat every day: an abandoned booking, a no-show, a customer who has gone quiet for a month. You set them up once, they run on their own — and the moment the customer replies, they stop.
The trigger comes from your CRM, not a list — an abandoned booking, a no-show, a stage change, a customer quiet for 30 days.
It stops the moment they reply — no message chasing a message after someone has answered. That is the fastest way to lose your number.
And replies land in the same inbox — not a separate campaign box. A reply is a conversation, with the customer record and full context.