Conversations routed to the right agent automatically, an SLA timer on every one, and an AI copilot that drafts the reply.
Your team juggles five apps at once, each replying from somewhere different.
Nobody knows who owns which conversation — so some get answered twice and some not at all.
There's no response deadline, and no one can see what's already overdue.
Every conversation goes to the right agent by skill and capacity, with a defined response deadline.
Not one per channel. The person's full history in one place.
Suggested replies with a confidence score, summaries, rewrites, and answers pulled from your knowledge base.
Take a conversation from the agent or hand it back, with no disruption for the customer.
The unified profile, intent and sentiment, plus quick actions: book, open a ticket, log a note.
It asks for an approved WhatsApp template outside the 24-hour window automatically, and respects each channel's rules.
Not every conversation should end with AI, and not every one needs a human. The moment that matters is the handover — here's what it looks like.
From any channel, linked to the customer profile automatically.
AI extracts intent and sentiment; the deterministic engine decides whether to continue or route to a human.
The reply goes out on the same channel and the record writes itself.
The inbox is fed by your AI agents and the routing engine, while the supervisor plane watches load and SLA in real time.
Every channel, every agent, every customer — one screen, one clock.
Real words from customers in real estate, healthcare, and fitness.
“I spoke to many companies of different nationalities… the only one I felt truly understood me was Eng. Tarek. Personally, I'm proud that work at this level exists in Egypt — it meant I didn't have to contract an English or Indian company in the same field.”
“The platform is easy to use, helped us improve our conversion rate, and delivers strong performance — especially for the medical field. The team is very professional, and their customer support is outstanding and always responsive. Highly recommended.”
“Dovera allowed us to save 10+ hours a week through their AI agent and booking system.”
Only theirs, by default. Permissions work at three levels — agents see their own work, supervisors see their team, admins see the whole workspace — and you can build custom roles.
Yes, in one click. "Take over" pauses the agent instantly and moves the thread to you; "hand back" reverses it. The customer notices nothing and gets no extra message.
Your uploaded knowledge sources, the conversation context, and the customer's CRM record. Each comes with a confidence score, and your agent decides whether to send or edit. Nothing goes out behind anyone's back.
The composer knows each channel's rules. Outside the 24-hour window it requires a Meta-approved template instead of a free-form message, so nothing gets sent and rejected.
Yes, and you set it. Each agent has a capacity, working hours, and skills, and the engine won't route beyond that. Overflow goes to a queue or an AI agent, by your rule.
Book a demo and we'll show you exactly how Dovera replies, books, and opens customer profiles 24/7.
